AI is supposed to cut customer service costs, but Gartner predicts that by 2030, costs per resolution for generative AI will ...

The researcher predicts that half of agencies’ proprietary AI platforms will become obsolete by 2029 and emphasized the value of human talent.

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance ...

Geopolitical, Regulatory, and Security Pressures Spur Governments to Boost Investment in Independent AI Infrastructure.  By 2027, 35% of countries will be locked into region-specific AI platforms ...

Gartner’s prediction that genAI cost per resolution will exceed offshore human agents by 2030 arrives at the same time a different finding, from Qualtrics research, shows that AI customer service is ...

The forces expected to shape procurement functions this year are already redefining how teams manage risk, technology and ...

Get ready for pricier gadgets! Gartner predicts soaring memory costs will hike PC and smartphone prices significantly by 2026, potentially shrinking global shipments. Expect fewer budget-friendly ...

Severity of RAM crisis could mean the sub-$500 PC market will 'disappear by 2028' according to one analyst firm.

Only about one-third of consumers believe GenAI chatbots are as effective as search engines for learning new information, according to a survey by Gartner. This comes as the business and technology ...